Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may not be eligible for return, including personalized or custom-made products. If you are unsure about the eligibility of an item, please contact us for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to a defect or error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return request process outlined above to initiate your return.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. You must report any issues within 48 hours of receiving your order. We may request photos of the damaged item to assist with the resolution process. We will work with you to resolve the issue as quickly as possible.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.